Our Policies

Snazzy Paws Dog Grooming Policies

 

Matted dogs

If your dog is matted an extra charge starting from £10 will be charged. This is because de-matting takes extra time, extra conditioner and detangle spray and also blunts the clipper blades. Please let me know in advance of the appointment as extra time is needed. De-matting is not suitable for all dogs as it is uncomfortable for them and may leave the dogs skin irritated and red. It is not suitable for aggressive or elderly animals. I always advise what is best for the animal.


Fleas

If your dog has fleas please rebook your appointment .If they are found on your dog then I am afraid I will be unable to groom your dog and you will have to pay for your appointment before re-booking. There will also be an extra charge for cleaning products used in the salon to treat the fleas. Please let me know in advance if your dog has fleas as it is better to re-book an appointment and treat the fleas at home first. You will also need to treat the dogs bedding and environment.


Time keeping

If you are 15 minutes or more late for your appointment there will be insufficient time to groom the dog before my next client is due. The grooming fee will still be charged, the same as it is for a missed appointment.If you can’t make your appointment please give me advance warning so i can fill it with someone on the waiting list. If you need to change your appointment then please do so in plenty of time there will be no charge.If you do not turn up, or cancel with less than 48hours notice, then you will have to pay the full amount of your dogs groom..

 

Agressive dogs

If your dog is aggressive or has behavioural issues please let me know before the appointment.
If it is necessary I will use a muzzle which does not hurt the dog. If a dog is too aggressive I will not be able to groom it for safety reasons.


Important Notes

Please make sure your dog is kept on a lead at all times when visiting the salon. The salon is built onto the end of a private house so the dogs are not allowed to run around freely onto the gardens etc.
Please make sure your dog has been to the toilet before their appointment. There is nothing worse than being desperate for the toilet whilst having to stand still and be groomed.
Please park in front of the salon and do not drive on the grass as this is somebody's front garden. There are 2 spaces next to the salon for customers to use so that the residents of the house can have easy access to their property.
 

Please inform me if your dog has a medical condition. I can use your own treats if they have special dietary requirements. Unless you advise otherwise I will use my own dog treats. 
 
Please brush your dog in between appointments. This saves time, money and makes for a much less stressful experience for your dog. I can do anything you wish with hair in good condition!
 
Lastly I hope that you and your dog enjoy visiting SnazzyPaws Dog Grooming salon as much as i enjoy grooming, pampering and spoiling them!

We try to make your dog's experience a good one when they come to us for grooming but there can sometimes be problems. Here are our policies for these issues;